Refund policy

Ashnez Ventures Refund Policy

Overview
At Ashnez Ventures, we want you to be fully satisfied with your purchase. This Refund Policy outlines the conditions and process for returns, exchanges, and refunds.

Return Eligibility
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition that you received it, unused and unworn, with original tags attached, in its original packaging, and accompanied by a receipt or proof of purchase.

How to Start a Return
To initiate a return, you must first contact us at enquiries@ashnezventures.com. All returns require prior approval before being sent back. If your return request is approved, we will provide you with detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted. The return address will be provided upon approval of your request.

Damages and Issues
Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Non-Returnable Items
Certain items are not eligible for return. These include perishable goods such as food, flowers, or plants; custom or personalized products; personal care items such as beauty products; hazardous materials, flammable liquids, or gases; sale items; and gift cards. If you are unsure whether your item qualifies for return, please contact us before submitting a request.

Exchanges
We do not process direct exchanges. The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order once your return has been approved.

Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider, and it may take additional time for the refund to reflect in your account. If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at enquiries@ashnezventures.com.